Call Centers provide a direct communication tool between debtors, creditors and interested parties, setting a tone of cooperation and transparency. Omni recognizes that providing prompt and accurate information about a chapter 11 matter can relieve a substantial burden on a debtor and its professionals. Upon request, we can immediately activate a dedicated call center to handle chapter 11 inquiries.
Call center services can be tailored to each matter, from a simple voicemail box with a recorded message to a live phone center with real-time operators. Daily phone logs with detailed information from each call are maintained and provided to the debtor and/or its professionals. Most inquiries can be addressed in an initial contact with a call center representative or recorded message. Issues requiring additional attention are identified, categorized and then directed to the appropriate party.
Omni’s call center is extremely effective and reduces the valuable time it takes for a debtor and its professionals to respond to a high volume of inquiries.
For more information, questions or to request a proposal please don’t hesitate to call or email.